Privacy Policy

Effective Date: 27/07/2026

At Loving Hands Loving Heart, your trust means everything to me. Whether you’re here to learn about Angelic Transformational Coaching, book an Animal Reiki & Communication session, learn about Wellness Coaching or simply read my blog, I want you to feel safe and respected, not just in your healing journey, but in how I handle your personal information too.

This Privacy Policy explains what information I collect, why I collect it, how I use it, and the choices you have regarding your personal information. By using this website, you agree to the practices outlined below.

Who I Am and What I Do

My name is Erica Grooms, and I am an Angelic Transformational Coach, Animal Reiki & Communication Master Teacher, Author, and founder of Loving Hands Loving Heart, LLC.

I have well over 30 years of education and practicing coaching. I hold the energy of transformation as a catalyst for angelic connection and guidance. I connect with earth angels called pets. I’m an author of books, educational and wellness resources designed to help people address the whole you.

The Information I Collect

When you visit my website or reach out to me, I may collect a few types of information:

Your name
Email address
Phone number
Billing information when purchasing services
Appointment or booking details
Messages submitted through my contact forms
Information you voluntarily share about yourself during coaching inquiries or sessions

If you book an Animal Reiki & Communication session, you may also choose to share information about your animal companion, such as:

Your pet’s name
Species or breed
Age, when and how acquired
Behavioral concerns
Wellness history
Photos, when helpful for the session

You are never required to provide more information than you are comfortable sharing.

Information Collected Automatically

Like many websites, Loving Hands Loving Heart may automatically collect certain technical information when you visit, including:

IP address
Browser type
Device information
Pages you visit
Time spent on the website
Referring website
General website usage information through cookies or analytics tools

This information helps me understand how visitors use the website so I can continue improving its content, performance, and user experience.

How I Use Your Information

The information you provide allows me to support you throughout your journey. I may use your information to:

Respond to your questions and inquiries
Schedule and manage appointments
Provide Angelic Transformational Coaching sessions
Provide Animal Reiki & Communication sessions
Process payments for services
Send appointment confirmations and service updates
Share newsletters or blog updates if you choose to subscribe
Improve my website and the resources I offer
Maintain website security and prevent misuse
Comply with legal obligations when necessary

I collect only the information that helps me provide a thoughtful, professional, and personalized experience.

Email Communications

If you choose to subscribe to my newsletter or updates, I may occasionally send emails about:

New blog posts
Upcoming programs
Books and educational resources
Special announcements
Website updates

You can unsubscribe at any time by clicking the unsubscribe link included in any email or by contacting me directly.

Booking a Session

When you schedule a session with me, I may collect the information necessary to confirm your appointment and prepare for our time together.

During Angelic Transformational Coaching, Animal Reiki & Communication sessions, or Wellness Coaching you may voluntarily share personal experiences, life challenges, spiritual interests, or information about your animal companion.

Everything you choose to share is treated with care, respect, privacy, and professionalism.

Payments

If you book a service or buy one of my books, payments may be processed through trusted third-party payment providers.

For your security, I do not store your complete credit or debit card information on my website.

Cookies

My website may use cookies and similar technologies to improve your browsing experience. Cookies help:

Remember your preferences
Improve website performance
Understand visitor activity
Enhance security
Measure website traffic

Most browsers allow you to control or disable cookies through your settings. Please note that some website features may not function properly if cookies are disabled.

Third-Party Services

To help operate Loving Hands Loving Heart, I may use trusted third-party providers for services such as:

Website hosting
Appointment scheduling
Payment processing
Email communications
Website analytics

These providers only receive the information necessary to perform their services and are expected to protect your information appropriately.

Sharing Your Information

Your privacy is important to me.

I do not sell, rent, or trade your personal information.

Your information may only be shared when necessary:

With trusted service providers who help operate my website or services
If required by law or legal process
To protect my legal rights or the safety of others

I will never share your personal information for marketing purposes without your permission.

Protecting Your Information

I take reasonable administrative and technical measures to help protect your personal information from unauthorized access, misuse, or disclosure.

While no website or online system can guarantee complete security, I work to use reliable security practices and trusted service providers to safeguard your information.

How Long Do I Keep Your Information

I keep personal information only for as long as necessary to:

Provide my services
Maintain appointment records
Meet legal or accounting obligations
Resolve disputes if needed

When information is no longer required, it is securely deleted or removed whenever reasonably possible.

Your Privacy Choices

Depending on your location, you may have the right to:

Request access to your personal information
Correct inaccurate information
Request that your information be deleted
Withdraw consent where applicable
Opt out of marketing emails at any time

If you would like to make any of these requests, simply contact me using the information below.

Children’s Privacy

My services are intended primarily for adults.

If personal information relating to a child is collected, it should only be provided by a parent or legal guardian. If I become aware that information has been collected without appropriate consent, I will take reasonable steps to remove it.

Links to Other Websites

My website may contain links to third-party websites for your convenience or additional information.

I am not responsible for the privacy practices or content of those websites. I encourage you to review their privacy policies before providing personal information.

Updates to This Privacy Policy

From time to time, I may update this Privacy Policy to reflect changes in my services, legal requirements, or website practices.

Any updates will be posted on this page with a revised Effective Date. I encourage you to review this page occasionally to stay informed.

Contact Me

If you have any questions about this Privacy Policy or how your information is handled, I would be happy to hear from you.

Erica Grooms
Loving Hands Loving Heart, LLC

You can also reach me through the contact form available on the website, and I will respond as soon as I can.

Thank you for trusting Loving Hands Loving Heart. I appreciate the opportunity to be part of your journey and am committed to respecting your privacy every step of the way.